The paperwork
Both sheets last revised 1 May 2026. They are written in plain language and are the default contract: where you have signed an order form or a DPA carrying custom terms, that paperwork controls instead.
SHEET 1 — PRIVACY POLICY
idclinktech is a processor for the traffic you route through it. The short version: we meter requests, we do not persist their content, and nothing that passes through trains a model.
This sheet covers idclinktech.com, the dashboard, and the idclinktech API. Customer means the organization holding the account; end user means the person whose prompt a customer routes through us. Where a signed Data Processing Addendum exists, the DPA is the controlling document.
To run an account we hold:
Every call is metered. By default the record is metadata only:
Prompt and completion bytes are not persisted. A project may opt into a content audit log; the opt-in is visible in the dashboard and its retention window is set per project, defaulting to 30 days. Requests carrying X-IDC-No-Retention: true are dispatched to pools where content never touches disk at all.
Four purposes, and no others: to run the service (routing, metering, invoicing); to keep it reliable (capacity planning, incident response); to keep it secure (anomaly detection, rate limiting, account-takeover defence); and to answer the support request whose ID you quote. We do not sell personal information, and we run neither advertising nor behavioural profiling.
No model is trained on customer traffic — not ours, not an upstream provider's. The prohibition is written into our agreements with each provider and audited against them rather than assumed. Zero-retention routes go one step further: the bytes never leave volatile memory.
Data reaches a subprocessor only where running the service requires it; which upstream sees a request is decided by the model ID you send. The current list is published on the security sheet and changes are notified 30 days in advance. We disclose to authorities only under binding legal process, push back on overreaching requests, and notify the affected customer unless legally prohibited.
Depending on where you live you may have the right to access, correct, port, or delete the personal information we hold about you. Mail sales@idclinktech.com with "privacy" in the subject line; we respond within 30 days. If your data reached us because one of our customers sent it, start with that customer — they are the controller and we support their response.
We operate four routed regions and dispatch to the ones your project pins. Where data crosses a border we rely on standard contractual clauses, plus the UK addendum where it applies. EU-pinned traffic stays in the EU, and the serving region is reported back on every response.
idclinktech is not directed at children and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, tell us and we will delete it.
Material changes are posted on this sheet and mailed to account admins at least 30 days before they take effect; typo-level edits are made in place against the revision date at the top. Anything privacy-related — questions, requests, complaints — goes to sales@idclinktech.com, where a person reads every message.
SHEET 2 — TERMS OF SERVICE
These terms apply when nothing else has been signed. They are deliberately negotiable — an order form that says otherwise wins on every clause it touches.
These terms form an agreement between idclinktech, Inc. ("idclinktech", "we", "us") and the entity or individual that opens an account or calls the API ("you", "Customer"). Agreeing on behalf of a company confirms that you are authorized to do so.
idclinktech provides a unified inference gateway: one API endpoint, one schema, and one billing relationship across multiple third-party model providers. We do not build the underlying models, and the service depends on those providers continuing to operate.
You agree not to use the service to:
Clear violations can lead to suspension or termination. Where the situation allows it, we notify you and try to resolve the issue first.
The published SLA applies to Scale and Enterprise customers. Pay-as-you-go traffic on the Developer tier is provided on a commercial best-efforts basis without an SLA. Current and historical availability is on the status page.
Our handling of your data is governed by the privacy sheet above and by the Data Processing Addendum. Each party keeps the other's confidential information confidential, applying the same care it applies to its own.
We warrant that the service will materially conform to its published documentation. Except for that warranty, the service is provided "as is" without warranty of any kind, express or implied. We do not warrant that any particular model output will be accurate, complete, or fit for a particular purpose.
To the maximum extent permitted by law, neither party's aggregate liability under this agreement will exceed the fees you paid us in the 12 months preceding the claim, and neither party is liable for indirect, consequential, or punitive damages. The cap does not apply to your payment obligations, breaches of confidentiality, or either party's gross negligence or wilful misconduct.
We will defend you against third-party claims that the service as provided by us infringes their intellectual property, and indemnify you for damages finally awarded. You will defend and indemnify us against claims arising from your content or your breach of the acceptable-use clause.
We may update these terms. Material changes are notified to account admins at least 30 days before they take effect, and continued use of the service after that date is acceptance of the new version.
These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Disputes are resolved in the state or federal courts located in Delaware, and both parties consent to that jurisdiction.
Anything here that does not make sense? Mail sales@idclinktech.com. We negotiate terms with serious customers and try to give straight answers to everyone else.